Products & Services -  Billing -  Business plan -  Customer Care -  Interconnect -  Marketing and Sales -  Network -  Product Development -  Regulatory & Interconnection Services -  Start-up -  Transformation

Ensuring customer satisfaction through Customer Care Network capacity and quality of products no longer distinguish one operator from another, so quality Customer Care is a key competitive tool. Customers prefer a reliable Service Provider that they can share a relationship with. Building customer loyalty Your long-term revenues largely depend on how you are perceived by your customers, and their opinion is formed mostly on the basis of personal encounters with your organization. So, a quality Customer Care function ensures customer satisfaction; producing increased customer loyalty and reduced churn rates. Satisfied customers also use more services and are more willing to pay for them. Coordinating Customer Care with the Marketing and Sales function in your organization will improve customer satisfaction. And common objectives and key performance PRODUCT INFORMATION Download product sheet Customer Care. Customer Care product sheet (PDF-file) indicators (KPIs) let you leverage on these synergies. By systematically using customer information collected from all contacts with the customer and the network, you can focus your efforts on attracting and retaining your most profitable customers. Implementing a customer-centred viewpoint throughout the whole organization, using Customer Relationship Management (CRM), will ensure that your customers meet with a consistent message, profile and behavior. While your web sites and interactive voice response (IVR) synchronize with the behaviour of Contact Centre staff. Comprehensive use of automated customer interfaces ensures customer accessibility, while reducing Customer Care costs. Our offer Swedtel supports you in creating a professional, feasible Customer Care strategy based on the needs of the market. Primarily, we work with you through the implementation of the strategy, and in day-to-day production, transferring know-how to your organization. Swedtel has vast experience of successful team working, and together with our client and partners, we produce the results and ensure they are accepted. On the way, the work also results in more concrete deliverables such as: - Customer Care strategy and plan - Organization, processes and follow-up - IT system functionality - Technical Support (Handsets, SIM cards etc.) - Contact Centres - Web interface - Interactive Voice Response (IVR) - Computer Telephony Interaction (CTI) - Call distribution and queue management - Reception and registration of customer communications - Queries & reports on customer information - Activation management - Work order management< The result is a competitive, turnkey Customer Care organization complete with recruited and trained staff. We also implement the work processes, supported by optimal IT functionality.

Swedtel International AB, Box 24 208, 104 51 Stockholm, Sweden. Phone +46 8 688 11 00,  Fax  +46 8 318 319.