Products & Services -  Billing -  Business plan -  Customer Care -  Interconnect -  Marketing and Sales -  Network -  Product Development -  Regulatory & Interconnection Services -  Start-up -  Transformation

Transforming your organization The experience and perspectives offered by Swedtel can be crucial in transforming an incumbent operator facing deregulation, into a dynamic, successful player. The transformation process Succeeding in today’s fiercely competitive telecom markets means that every Service Provider has to take on the challenge of continuously improving profitability by increasing revenues and customer satisfaction, while reducing costs. Responding effectively to market requirements and optimizing operational efficiency is vital, while a flexible and simple organization has to be designed around it. To beat the competition the Service Provider must focus on the right customer segments and offer them services corresponding to their needs. By improving organization and technology, customer needs can be met with improved services at a reduced cost. PRODUCT INFORMATION Download product sheet Transformation. Transformation product sheet (PDF file) Competitive demands must be handled by an efficient organization that achieves top level Customer Care, Billing and Marketing and Sales. This requires the repositioning of resources, recruitment of new staff and, above all else, training and development of existing staff. Timing is an important factor in beating the competition. To achieve a rapid transformation process, followed by continuous corporate development, applying a formalized and well-structured model to the transformation project is vital. Our offer Swedtel supports you in the transformation of your telecommunications operator into a customer driven, market-oriented, technologically advanced and lean Service Provider, capable of providing a broad range of products and services to satisfied customers and creating revenue streams satisfying owners. You can choose the level of commitment you want us to assume in producing the result: - Operation: Full responsibility for the entire operation of your Service Provider. - Management: Partial responsibility, i.e. responsibility for one or more operational area(s) of your company. - Management Support: Adviser giving support and knowledge transfer in your day-to-day work. - Consulting: Responsibility for producing defined deliverables such as strategies, models or complete turnkey solutions such as customer care sites, up-andrunning networks, etc. Of course we will assist you in any or all company areas: Product Development, Marketing and Sales, Customer Care, Billing, Network, Corporate Development, IT, HR, Finance, Legal and Administration.

Swedtel International AB, Box 24 208, 104 51 Stockholm, Sweden. Phone +46 8 688 11 00,  Fax  +46 8 318 319.